Intake to Matter
The same disciplined intake, by any staff member, every time. Practice-pack forms, automated conflict checks, KYC and AML/CTF capture and a Donna-drafted costs disclosure, all the way from first enquiry to an opened matter.
The stage where firms leak the most
Five lawyers, five intake patterns. Conflict checks happen, sometimes. Critical client data is captured in five places, none of them the right one. Intake is the quiet stage where inconsistency becomes risk, and where the firm is most exposed before a matter has even opened.
Inconsistent capture
Client name, date of birth, address and key dates land differently depending on who picks up the phone, so no two files start the same way.
Conflict checks by memory
A check that depends on someone remembering to run it is a check the firm cannot rely on, or evidence to a regulator.
Compliance gaps
KYC and AML/CTF obligations get handled unevenly, leaving enhanced due diligence to chance rather than process.
Costs disclosure drift
The disclosure that should protect the firm is drafted from scratch each time, or skipped under time pressure.
What Donna does at this stage
Donna runs the repeatable work of intake so the team confirms rather than reconstructs. Every step is grounded in the intake form or call, and prepared for a human to check.
Extracts the client record
Pulls client name, date of birth, address and separation or key dates straight from the intake form or call transcript.
Suggests the practice pack
Proposes a practice-pack classification with a confidence score, so the matter starts in the right track.
Prepares the conflict check
Builds the conflict-check query against the firm’s matter database, scanning thousands of prior matters in seconds.
Flags compliance risk
Surfaces AML/CTF risk indicators for enhanced due diligence, and prepares a costs-disclosure draft for principal review.
What stays a human decision
The intake team confirms, edits where needed, and opens the matter. The workflow is the same every time, performed by any staff member, with the firm’s judgement applied where it matters. A human opens the matter, not the machine.
The outcome
A forty-minute back-and-forth becomes a twelve-minute confirmation. Every matter opens the same disciplined way, every conflict check is run and recorded, and the compliance trail exists from the first minute of the file.
Target cycle time: twelve minutes from enquiry to opened matter, with conflict, KYC and AML/CTF capture built in.
Book a discussion and demo.
Bring one real workflow and we will show how Donna365 can support matter work, governed AI, reporting and rollout inside Microsoft 365.
- See the product flow, not a generic slide deck.
- Talk through your firm size, practice area and current bottleneck.
- Discuss design-partner fit, rollout path and next steps.
